We appreciate your business at Aston. We care about your pleasure and want to make sure working with us is fun and hassle-free. We offer a clear returns and refunds policy, which is explained below, in case you are not entirely happy with your purchase for any reason.
Returns
1. Eligibility
1.1 To be eligible for a refund, please ensure that
- Make a refund request within 30 days of the purchase date.
- Product is unopened and in its original packaging.
- There are no stains, damages, or wear indicators on the product.
1.2 Refund process
- To start the return procedure, please get in touch with our customer service team. Please include the order number, the item(s) you wish to return, and a brief explanation of why.
- You will receive return authorisation from our customer care team, who will also walk you through the return procedure.
- Safely package the item(s) and include all accessories and original packing.
- Use a trackable shipping method to return the item(s) to us. The buyer is liable for the cost of return shipping.
- We will begin processing your refund as soon as we receive the returned item(s) and inspect them for damage.
Refund
1. Refund process
After receiving and inspecting your returned item(s), we will let you know whether your refund was approved or denied.
- If your refund request is accepted, it will be processed using the original payment method that you used to make the transaction.
- The refund may not appear in your account right away, depending on your financial institution. roughly ten days.
2. Damaged or defective items
Within 48 hours of receiving your order, please get in touch with our customer service team if you ever receive a damaged or defective item. Together, we will quickly find a solution, whether it be a replacement or a refund.
Contact us
Please contact our customer care team if you have any questions or concerns regarding our returns and refunds policy. We are here to assist you and provide further clarification.
Please note that astontechnologies.store reserves the right to change this Returns and Refunds Policy whenever it sees fit without prior warning. We recommend that you check this page from time to time for updated information.
- Mon-Fri: 8:00 am – 5:00 pm
- Phone number: +1 435-310-5558
- Address business: 10600 South 1000 East, Sandy, UT 84094, USA
- Email: [email protected]