Salutations from Aston. The shipment Policy listed below was designed to ensure that your shipment and delivery procedures go without a hitch. Before placing an order, please take the time to properly read and comprehend these terms and conditions.
1. Shipping Destinations
Currently, we only ship to addresses in the US.
If you wish to order from us but you’re not in this region. Please get in touch with our customer service staff, and we’ll see if we can deliver to your area.
2. Shipping Method
The majority of the products that Aston sells are bulk items that are delivered to the destination via “LTL” (less than truckload) shipment. LTL freight is a preferred method of delivery in the industry since it is by far the most affordable way to ship large items across the contiguous United States.
Delivery timeframes are not guaranteed, and orders are mailed and picked up from Monday through Friday (excluding bank holidays). Currently, Aston typically distributes LTL cargo through curbside delivery because it is the most cheap option for customers.
3. Transportation Costs
- Depending on the delivery zone, the size, and the weight of the item, we charge a flat shipping rate for each order. On your invoice and during the checkout process, specific shipping costs will be shown.
- More specifically for shipping cost for all existing orders: $6.99.
- In-stock orders received before 1:00pm CST will be processed within 3 – 5 business day.
- Our estimated delivery time for orders is 10 – 15 working days.
4. Additional Costs & Fees Incurred
Aston has made every effort to make your shipping costs as low as possible when you place an order, unless otherwise requested at the time of checkout. Unless it is clearly stated on your purchase confirmation, you will not receive a liftgate service or the driver’s assistance in helping you unload your items.
Here are some explanations as to why Aston can require you to pay extra shipping costs prior to delivery:
- The customer must pay Aston any fees incurred as a result of missing the initial delivery appointment and requesting redelivery before setting up a new delivery date.
- Products from the same manufacturer that have been ordered will be supplied based on which product has the longest wait time. Please let us know if you require a quick ship product to arrive sooner; however, separate shipments can cost more.
5. Lost or Stolen Packages
- We go out of our way to deliver your merchandise in perfect shape. In the incredibly uncommon event that a cargo is lost or damaged in transit, please contact our customer service staff as soon as possible. We will work with the delivery service to resolve the issue and, if required, arrange for a replacement or refund.
- Be mindful that Aston reserves the right to modify our Shipping Policy at any time and without prior notice. We suggest that you frequently check this page for updates.
- Please take pictures of the items that were damaged or lost during shipping and email them together with any necessary supporting documents to [email protected]. These photographs and documentation are a requirement for Aston in order to replace any damaged or missing products.
- If a shipment’s cargo is completely destroyed, utterly disorganized, and unaccountable, or if a significant product component that cannot be rapidly replaced or transferred has been significantly damaged to the point of being dangerous or defective (and not just cosmetically fixed, as with touch-up paint, for example).
6. Exceptions & Modifications
- Aston may grant exceptions to specific sections of the Shipping Policy on a case-by-case basis, to the further benefit of the Customer only, and entirely at its discretion, without invalidating or changing any other terms of the Shipping Policy.
- To reflect changes in products and services and to further clarify current policies, the Company has the right to modify the Shipping Policy at any time and without previous notice. The date of the most current revision should appear at the top of the Shipping Policy.
7. Contact us
- Mon-Fri: 8:00 am – 5:00 pm
- Phone number: +1 435-310-5558
- Address business: 10600 South 1000 East, Sandy, UT 84094, USA
- Email: [email protected]